Refund Policy
Last updated: October 24, 2026
1. 30-day money-back guarantee
You may request a full refund for any reason within 30 days of your purchase — no explanations, no forms, no hassle. You don’t even need to delete the file.
2. How to request a refund
- Email support@formulamill.com with the subject line “Refund”;
- Include the email address you used at checkout and your order number (found in your confirmation email);
- We process approved refunds within 2 business days.
Refunds are issued by Creem, our merchant of record, to your original payment method. Depending on your bank, the amount appears on your statement within 5–10 business days.
3. Conditions
- Refund requests must be made within 30 days of purchase;
- One refund per product per customer (this prevents refund abuse, e.g. buying and refunding repeatedly);
- We may decline refunds in cases of clear abuse (e.g. repeated purchase-refund cycles), but we will always explain our decision.
4. Defective or not-as-described products
If a template doesn’t open, has a material defect, or is materially different from its product page description, you are entitled to a refund at any time — even after 30 days. We’ll also fix the issue and send you an updated file, whichever you prefer.
5. Duplicate or accidental purchases
Bought the same template twice, or bought the wrong one? Email us — we’ll either refund the duplicate in full or swap it for the template you actually wanted.
6. Who processes the refund
Payments and refunds are processed by Creem Financial Services OÜ, acting as merchant of record. The charge on your statement appears as “Creem”. For payment-specific questions (statements, currency, invoices), you can also reach Creem support via creem.io.
7. Contact
Refund questions: support@formulamill.com
We reply within 1 business day.